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Frequently Asked Questions

What is your cancellations and changes policy?

Cancellations and Changes:
A full refund without penalty shall be given if tour or activity is canceled at least 72 hours prior to the scheduled start of your tour or activity. No refunds for cancellations inside of 72-hours. If you miss the tour because of not being on time for your excursion, no refund will be issued. De Palm Tours reserves the right to cancel, change or substitute any tour. If we are unable to substitute your purchased tour, a full refund will be provided. If tour is cancelled by De Palm Tours, De Palm Tours will substitute the original activity with one of atleast equal value as the one being cancelled or substituted.

Where are the De Palm Tours Activity Desks Located?

  • Atlantis Submarines Downtown
  • Amsterdam Manor Beach Resort
  • Aruba Marriott Ocean Club
  • Aruba Marriott Resort & Casino
  • Aruba Marriott Surf Club
  • Barceló Resort
  • Coconuts at Barceló beach-side
  • Costa Linda Beach Resort
  • De Palm Island Ferry Terminal
  • De Palm Pier (between RIU & Hilton)
  • Divi Beach Resort
  • Hilton Resort
  • Holiday Inn
  • Paradise Beach Villas
  • Renaissance Aruba Beach Resort & Casino
  • Renaissance Ocean Suites
  • RIU Palace Aruba
  • RIU Palace Antillas
  • Tamarijn Aruba Resort
  • Tropicana Aruba Resort and Casino
  • The Mill Resort
  • De Palm Tours Head Office (L.G. Smith Blvd. 142)

Do you offer child rates?

Yes we offer special child rates for most of our tours. Generally our child rate is 25% off the adult rate.

Do you offer senior citizens rates?

No we do not.

Do you provide transportation for your tours?

Yes we provide round-trip transportation from your hotel for the tours we own and operate. Transportation is not provided for tours that are a short walking distance to our pier from some hotels.

I booked a tour online and didn’t receive the confirmation?

if you didn’t receive the confirmation, please check your spam box first and if the confirmation is not there you could contact us

If I want to pre-book round-trip transportation to my hotel and tours and do not want to do it through your website, what are my other options?

You can contact us through: email or call us at +(297)522-4600 for more information and reservations.