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Frequently Asked Questions

01. What type of tours does De Palm offer?

We offer two different island sightseeing bus tours (full & half day), an off-road jeep safari to the Natural Pool (half day), an off-road jeep sightseeing tour ending at Baby Beach (full day), a guided but self-drive UTV off-road safari (half day), two different snorkeling & sailing trips, a sunset sail, dives in a real submarine with Atlantis Submarines, shipwreck viewing with Seaworld Explorer (semi submersible vessel), day packages to Aruba's only all-inclusive attraction De Palm Island, Sea Trek (underwater helmet walk), Snuba (fusion of scuba and snorkeling) and Power Snorkel (snorkel tours with a motorized machine). Details about each tour or activity can be found on this website and they can be pre-booked.

Besides the above, De Palm Tours also offers airport transportation and customized group tours and events (Destination Management Services).

02. Do you provide transportation for your tours?

Yes we provide pick up and drop off at most major hotels for the tours we own and operate, with the exception of Atlantis Submarines and Seaworld Explorer. For Palm Pleasure sailing & snorkeling trips, transportation is not provided from hotels that are a short walking distance to De Palm Pier from where the tours leave (between RIU and Hilton).

03. Do you offer senior citizens rates?

No we don't offer senior rates.

04. Do you offer child rates?

Yes we offer special child rates for most of our tours. Generally our child rate is 25% off the adult rate. For some tours, children up to 2 go for free (on the lap of a parent or guardian).

05. Can I pre-book tours but not through your website?

You can contact us via the chat service on this website, through: email or call us at (+297) 522-4500 for more information and reservations.

06. I booked a tour online and didn't receive the confirmation. What do I do?

If you didn't receive the confirmation, please check your spam box first. If the confirmation is not there you can contact us

For reservations done with a travel agent or tour operator, you'll have to contact them directly.

07. I'm arriving with a cruise, can I book directly with De Palm Tours?

Unfortunately not. The tours for cruise passengers are adjusted to the dock times of each cruise and they therefore vary in departure time and duration. We don't offer these tours on our website. Cruise passengers have to book through their cruise line or the Shore Excursions Desk on board.


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