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Frequently Asked Questions

01. How do I book with De Palm Tours?

You can book airport transportation, tours and activities before arriving to Aruba online through our website. When on island you can also visit one of our many locations in the different hotels and around the island to reserve tours and activities. Our Sales Agents are more than happy to assist you in planning your vacation.

If needed you can contact us via the chat service on this website, by email or phone (+297) 522-4500 for help with reservations.

02. Can I book your tours at my hotel?

Yes, our tours can be booked at your hotel by either going to the guest services/ concierges desk or a De Palm Tours activities desks located in the lobbies of the hotels in Aruba. Some apartment complexes also offer reservations for our tours.

03. Do you accept all credit cards?

Yes we accept all major credit cards (with the exception of Diners), debit cards, travelers’ checks and US dollars as payment.

04. Do you provide transportation from the hotels for all your tours?

Yes we provide pick up and drop off at most major hotels for the tours we own and operate, with the exception of Atlantis Submarines and Seaworld Explorer. For Palm Pleasure sailing & snorkeling trips, transportation is not provided from hotels that are a short walking distance to De Palm Pier from where the tours leave (between RIU and Hilton).

05. Can I pre-book tours but not through your website?

You can contact us via the chat service on this website, through: email or call us at (+297) 522-4500 for more information and reservations.

06. I booked a tour online and didn't receive the confirmation. What do I do?

If you didn't receive the confirmation, please check your spam box first. If the confirmation is not there you can contact us via the chat service on this website, through email or call us at (+297) 522-4500.

For reservations done with a travel agent or tour operator, you'll have to contact them directly.

07. Do you offer child rates?

Yes we offer special child rates for most of our tours. Generally our child rate is 25% off the adult rate. For some tours, children up to 2 go for free (on the lap of a parent or guardian).

08. Do you offer senior citizens rates?

No we don't offer senior rates.

09. I'm arriving with a cruise, can I book directly with De Palm Tours?

Unfortunately not. The tours for cruise passengers are adjusted to the dock times of each cruise and they therefore vary in departure time and duration. We don't offer these tours on our website. Cruise passengers have to book through their cruise line or the Shore Excursions Desk on board.



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