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Frequently Asked Questions

01. What are your refund terms & conditions?

A full refund without penalty shall be given if activities are cancelled at least 72 hours prior to the scheduled activity date. No refunds for cancellations inside of 72-hours. If you miss the tour because of not being on time for check-in or pick-up, no refund will be issued.

02. Can I cancel or change a tour or activity?

Yes you can cancel or change a tour or activity without penalty up to 72 hours prior to the scheduled activity date. Changes are depending on availability and a price difference will be calculated. No refunds for cancellations done inside of 72 hours of the activity date.

03. What if a tour or activity is changed or cancelled by De Palm Tours?

De Palm Tours reserves the right to cancel, change or substitute any tour or activity. If a tour is cancelled by De Palm Tours, they will substitute the original tour or activity by one of at least equal value as the one being cancelled or changed.

Make sure to leave your correct contact information in case of any changes or cancellations.

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