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Frequently Asked Questions

Can you do Seatrek or Snuba if you have a medical condition?

A doctor's letter is required in order to participate if you have one of the following conditions: recent surgery, high blood pressure, epilepsy, seizures, asthma or if you are pregnant.

Do locals come to De Palm Island?

Yes, De Palm Island is popular with locals particularly on the weekends. Vacationers tend to come during the weekdays.

Do you have beaches at De Palm Island?

Yes we have three separate beaches on the island. Beach chairs and palapas (shaded areas) are available on the beaches and included in your package.

How deep is the water for snorkeling at De Palm Island?

Snorkeling at De Palm Island ranges from waist deep to approximately 15 feet in depth.

How far is De Palm Island from the hotels?

Approximately a 25 minute drive from the hotel area in your own vehicle or approximate 40 minute by bus.

I purchased an USB with pictures from one of the underwater activities I joined, but it doesn't work.

If you're unable to open the files on the USB you purchased, please contact us with your name, contact information and the date and time of the activity you joined.

If I have my own transportation, can I go to De Palm Island on my own?

Yes you can. Many guests go by rental car. There is plenty of parking (free) and you can purchase your package at the ticket booth on the mainland. A 5 minute ferry boat ride from the mainland to De Palm Island is included in all packages

Is De Palm Island easy to find if I go there on my own?

Yes, it is on the main road heading south from the hotel and downtown area. Approximately two miles past the airport follow the signs to De Palm Island.

Is De Palm Island geared more for kids or adults?

No, De Palm Island is an all-inclusive island offering something for everyone. Couples or friends without children can enjoy snorkeling, relaxing on the beach, the open bar and buffet, Sea Trek, SNUBA, Power Snorkel, unlimited banana boat rides, the daily salsa lesson and beach activities like beach volley. The water park is also open for adults. Approximately 20% of the visitors are under the age of 12 years and most in this age group come during the school vacations.

Is De Palm Island open every day?

Yes De Palm Island operates 7 days a week with the same operating hours (see previous question).